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Return & Exchange Policy


Our Promise

We promise to be your trusted partner for technology by delivering the advice, service, and convenience you deserve so you can play, explore, and learn — all at competitive prices. If you are not fully satisfied with your purchase, we offer various solutions in the form of replacements, repairs, and returns. 

New merchandise may be exchanged or returned for a refund with your original packing slip subject to the conditions listed below. Qinray.com reserves the right to decline any return or exchange where the product is not in a "like-new" condition. "Like-new" means the complete product is in the original carton with all equipment, packaging, warranties, manuals, and accessories. 

Returns/exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, please contact Customer Service. Alternatively, you may head to your My Account area online and ask for an RMA number.


Please Note:

Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.


General Return Policy

Most products may be returned within 30 days of purchase. Merchandise must be in new condition, with original carton / UPC, and all packaging / accessories / materials included. 


Not available for return:

• There are no returns for software delivered by email.

• There are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes.

• All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, ink and 3D printer filament, and items returned that are damaged, unsanitary, missing major contents, or not in a like-new condition.

• Custom and personalized orders made especially for you are nonreturnable. Custom order items are items for which a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds the product made to order.

• Open CD, DVD, and Video Games are non-returnable.


Digital Downloads Return Policy

All Digital Download sales are final and are not eligible for return or refund under the Micro Center Return Policy. 

Using the software may require the use of a computer or other device that must meet minimum system requirements. It is recommended that you familiarize yourself with the system requirements before making your purchase. Software system requirements are typically found on the product information specification page.


Aerial Drones Return Policy

Qinray.com is happy to honor its customary 30-day return policy for Aerial Drone returns due to product defect or customer dissatisfaction. Unfortunately, we cannot accept returns with damage due to pilot error. So let’s be careful out there! 

As of December 21, 2015 all drones, regardless of purchase date, between 0.55 lb (8.82 oz, 250 g, 0.25 kg) and 55 lb takeoff weight are required by the FAA to be registered for outdoor use. Details regarding registration can be found at: http://www.faa.gov/uas/registration/


Gifts

We do accept gift returns. We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via e-mail.


Additional Return Information

Please review the special notes specific to your product: 


Point of Sale Products:

• Some items are non-returnable including software, custom labels, and opened supplies (including without limitation labels, ribbons, receipt paper, receipt ribbons, print heads, cardstock, and RFID tags).

• Special order products are not eligible for return.

• Any product that is returned with markings or writing made by the customer on the original box is not eligible for return.


Please note:

• The process of returning an item by mail takes 2-3 weeks in most cases.

• We recommend insuring your return package, as we cannot refund an item we don't receive.

• A returned item must be identical to the brand, specifications, item description, and condition of original purchase.

• Replacement items will be sent to the original "ship to" address upon receipt of the original item at our Returns Center, as long as the item is still in stock.